Warranty & Registration

What is covered

Sensura® Sleep provides the original purchaser with limited coverage against defects in materials and workmanship for 20 years on non-closeout purchases and 10 years on closeout purchases, measured from the original purchase date. The replacement-credit schedules below apply.

Keep your original sales receipt showing when and where you purchased your product. Coverage belongs to the original purchaser only. Replacement products and components retain the original purchase date for all future warranty calculations.

• A serviceable mattress cover without runs or tears caused by manufacturing defects.
• Edge tape stitching free from manufacturing defects.
• Foam supports and comfort layers that do not crumble, bow outward, or deform during normal use in the home.
• Where included, adjustable lumbar air-system seams and workmanship.
• Where included, a processor and hand control free from material and workmanship defects, subject to these terms.

Adjustable components must be installed correctly on an approved supporting frame or base. Accidental cuts, punctures, tears, abuse, negligent use, and incorrect component installation are excluded.

What is not covered

• Abuse of components, including deliberate attempts to create a failure.
• Tampering, including opening a processor or hand control.
• Damage caused during shipping, by a dealer, or by an installation crew.
• Ordinary wear, including stretched fabric or stitching, when the component continues to function essentially as new.
• Inconvenience resulting from a defective component.
• Misuse, inadequate maintenance, incorrect setup, or improper movement of the bed.
• Failures caused by the design or operation of associated components not made by Sensura® Sleep.
• Body impressions measuring less than 2 inches deep.
• Personal comfort preferences.
• Fabric staining, soiling, or burns.

The purchaser controls the product's use and care. Sensura® Sleep is not responsible for damage resulting from use or misuse.

What you must do

Call 877-269-3987 for a Return Authorization (RA) number and return arrangements before sending a product or component. Returned items must be sanitary. Sensura® Sleep pays shipping during the applicable full-replacement period; after that period, the purchaser pays return shipping to Sensura® Sleep.

What we will do

After reviewing a claim, Sensura® Sleep may repair or replace a qualifying defective product or component at its discretion. The purchaser's cost is determined using a trade-in credit calculated from the current manufacturer's suggested retail price (MSRP).

The applicable credit is 100%, 50%, or 20%, as shown below. It can be applied toward a replacement component or a complete Sensura® Sleep bed. Equivalent or better substitutes and refurbished products or components may be used.

Warranty schedules

Coverage is measured from the date of your original purchase. Credits are based on current MSRP.

Limitations

Repair or replacement of an eligible defective product or component is the exclusive remedy. Incidental, special, and consequential damages, including those arising from negligence, are excluded. Sensura® Sleep determines whether a claim qualifies following its review and assumes no additional damages or expenses. Installation of replacement parts remains the purchaser's responsibility.

This non-transferable limited warranty covers normal residential use in the United States and Canada only, excluding U.S. territories and other countries. Unsanitary products may be refused. Repairs and replacements do not restart or extend the warranty period.

Any applicable implied warranties, including merchantability or fitness for a particular purpose, are limited to the duration of this written limited warranty.